Terms of use

What this service is

A voice call with a volunteer listener who will listen. That is the whole offer.

Our listeners are not therapists, counsellors, doctors or crisis workers, and they are not trained to be. They are people who will hear you out without judging you.

Nothing said on a call is advice, diagnosis or treatment, and it should not be used in place of any of those.

This is not an emergency service

We cannot send anyone to you. We cannot trace where you are — we do not know, and we have not built any way to find out.

If there is danger to life, call Tele-MANAS on 14416, or your local emergency services, now.

You must be 18 or older

You are asked to confirm this before you can use the site. If you are under 18, Childline 1098 is free and open all day and night.

Calls are recorded

Every call is recorded, and you are told so and asked to accept before the call starts. If you do not accept, no call happens.

What we do with recordings, how long we keep them and who can hear them is set out on the privacy page.

What we ask of you

Talk to the listener the way you would want to be talked to.

Do not use a call to abuse, threaten or harass anyone. Do not use it for sexual talk. Do not ask a listener for their personal details, or to move the conversation somewhere else. Do not ask anyone for money, and do not offer anyone a deal.

Do not use this service to plan or carry out anything illegal.

Either side can report a call, and either side can end one at any moment without explaining.

What happens if that is broken

A reported call is kept and looked at. If a guest code is being used to harm listeners, we will block it. If a listener behaves badly, their account is deactivated.

We can withdraw access from anyone, at any time, without giving a reason. On a service where people are at their most vulnerable, that has to be the case.

Paying is optional

You will never be charged for a call. If you choose to pay something afterwards, it is a gift, not a fee, and it buys nothing — not priority, not longer calls, not a particular listener.

Payments go through a payment provider on their pages. We do not see or store your payment details, and a payment is never linked to a conversation.

What we cannot promise

We cannot promise a listener will always be free when you need one. We are a small volunteer service.

We cannot promise the service will always be available, or that a call will never drop. It runs on ordinary internet connections.

We are not liable for what is said on a call, or for anything you decide to do afterwards. Please use your own judgement, and get professional help when you need it.

Changes and contact

If these terms change in any way that matters, the date at the top changes with them.

Questions: wearereadytolisten@gmail.com.